Redeeming half-price Zoo tickets process

ZSL Gold members who renew on Direct Debit have two half-price Zoo tickets per member to take family along to the Zoo with them as a thank you for paying by Direct Debit. All ZSL Fellows receive two half-price tickets upon joining and renewing to use with family too.

ZSL Patrons have two complimentary tickets per Primary Patron (one individual selected on the Patronage) to use.

There have been some recent changes to the ticket booking process, but booking your half-price tickets for your family can be easily done online. Follow the steps below and take your loved ones into the Zoo with you for half the price.

  • To book a ticket for Whipsnade Zoo, visit Book Whipsnade Zoo Tickets

  • To book a ticket for London Zoo, visit Book London Zoo Tickets

  • Follow the ticket booking process in the same way day visitors usually book.

  • Enter the membership CRM ID of the primary member on your membership into the 'Offer Code' box.


If the purchaser of the membership is a member on your membership, please input the membership CRM ID of the purchaser. You can find your membership CRM ID on your membership card - it's the up to 7-digit number on the back. Should that ID not list the Zoo admisson as an option for offers, your half-price Zoo ticket allocation has already been used. If the ID returns an error message, it might not be the correct ID in which case we're encouraging you to try the ID of other members on your membership.

This list shows all available tickets or experiences the respective membership CRM ID holds an offer for.

Available Tickets

Half price entry on Zoo admission and 10% discount on experiences.

  • On the calendar page, select the date and timeslot you would like to redeem your half-price tickets for.
Calendar Page
  • Then select who the half-price Zoo tickets are for and select the amount of tickets on the right. The top section displays discounted tickets, the lower section displays non-discounted tickets in case you choose to not use your discount for some. You can see your overall half-price ticket allocation in the drop-down section of the discounted tickets. Continue to the next page by adding the tickets to your basket - either with or without donation.
See Tickets Options Page
  • Confirm your selection and proceed with the payment as usual.

Take the half-price Zoo ticket with you if you are visiting with the friend or family member you have booked the ticket for or forward the confirmation email on to them to bring along on their visit. We look forward to seeing you at the Zoo!